Frequently asked questions

Do you need further information?

All the answers to your questions are in this FAQ.

  • Are the items displayed online available?

  • Are the items displayed on the website available right now?

    In order to ensure a quick handling and delivery of our order, all the items displayed on La Pipe Rit are available immediately in our stock (unless specified otherwise).

    All the orders placed before 11AM (from Monday to Friday) are bien processed and shipped the same day.

    Tell me more about the quality of the offered items?

    Since our premises are located in the deep heart of Saint Claude, we visit most of our suppliers on a daily basis. Therefore we carefully select all items by ourselves. Thus our close ties with the manufacturers ensure high responsiveness. Please let us know if you are looking for a specific item which is not visible online, we will visit our suppliers in order to find it for you!

    Our team select the products with the utmost care. At La Pipe Rit, you will find well recognized brands famous for the authenticity and the quality of their production. Vauen, Chacom, Butz-Choquin, Dunhill, Peterson for instance .

    All the item sent are carefully checked, however if you are disappointed with your order, feel free to send it back using the returning procedure visible on this page below.

  • I broke the mouthpiece, it is possible to fix it?

  • We can take care of any brands and any kind of pipes. Check the page about "Pipe repairs and maintenance".

  • I will go or I am in Saint Claude, may I visit you?

  • Of course, you are very welcome! Opening hours: from May to August everyday from 9h30 to 12h30 and from 14h to 19h, from September to April: from monday to saturday from 9h30 to 12h30 and from 14h to 19h.

  • Can I exchange an item for another one?

  • Check the page"Returns and refund" to find out more about this topic.

  • I am a beginner, can you help me?

  • First of all, check the page dedicated to "Beginners" to find out more about pipe smoking. Thus you might be interrested in our page about "Beginner kits".

  • How to contact customer service?

  • Check this page "Contact" and send us a message. You will receive an answer within 48 hours.

  • How to "break in" my brand new pipe?

  • Read our recommandations about pipe smoking on the following page dedicated to "smoking advices".

  • Can I track the delivery of my parcel?

  • Once you are logged in "your account" you will find the details of all your previous orders under the Order history and details tab. Feel free to have a look at the at the page focussed on "Delivery" for more detail on this topic.

  • Can I pay by bank Check?

  • Please chech the "Billing page" in order to know more about the payment means accepted.

  • How to clean my pipe?

  • Check our blog article about "Cleaning a pipe" in order to know more.

  • How to change my password?

  • Changing your password is easy. Click on that link : I forgot my password and type your e-mail address. You will recieve a first e-mail with a link, click it in order to request a new password. After requesting the new password, you will recieve a new e-mail with a new password (randomly generated), log-in into your account on Go into "My Account" > My personnal information and change you password. Feel free to drop us an e-mail if you need any assistance.

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Contact us on
03 84 45 68 02 or by email