Frequently asked questions

Do you need further information?

All the answers to your questions are in this FAQ.

  • Are the items displayed online available?

  • Are the items displayed on the website available immediately?

    In order to ensure a quick handling and delivery of your order, all the items displayed on La Pipe Rit's online store are in stock and readily available (unless specified otherwise).

    All the orders placed before 11 a.m UTC+1 (from Monday to Friday) are processed and shipped on that day.

  • What can you tell me about La Pipe Rit's items' quality?

    Since our premises are located in the deep heart of Saint-Claude, we visit most of our suppliers on a daily basis. Therefore, we carefully select all items ourselves and our close ties with manufacturers ensure high responsiveness. You want a pipe made in Saint-Claude that is not on our website? Let us know and we will visit our suppliers in order to find it for you!

    Our team selects the products with the utmost care. At La Pipe Rit, you will find brands renowned for their reliability and the high quality of their products (such as Vauen, Chacom, Butz-Choquin, DunhillPeterson...).

    All the item sent undergo a meticulouys quality check, however, should you be disappointed with your order, feel free to send it back, following the return procedure available on our website.



  • I broke my pipe's mouthpiece, it is possible to fix it?

  • We can repair pipes regardless of the material and brand. Check the  "Pipe repairs and maintenance" page.


  • How long does delivery take?

  • Please refer to the "Shipping and delivery" page to find all useful information regarding delivery. 


  • Which delivery method should I choose?

  • Please refer to the "Shipping and delivery" page to find all useful information regarding delivery. 



  • I am/will be in Saint Claude, may I visit you?

  • Of course, you are very welcome! Check the "About us" section to make sure our shop is open at the time of your visit. 


  • Can I exchange an item for another one?

  • Please refer to the "Return and refund" page and follow the procedure. 


  • I am new to the pipe world, where should I start?

  • First of all, check the page dedicated to "Beginners" to get started and choose a first pipe. Don't forget to also check out our "Beginner kits"! Should you need extra-help, send us an email or call us, and we will help you choose the right pipe and accessories. 


  • How do I get in touch with customer service?

  • Please refer to the "Contact us" page and send us a message. You will receive an answer within 72 hours.


  • How do I "break in" my brand new pipe?

  • Refer to the dedicated page and learn our best "smoking tips".


  • Where do I track my parcel's delivery?

  • Once you are logged in, click on your account and you will find the details of all your previous orders under the "Order history and details" tab. Check out our page regarding "Delivery" for more detail.


  • Can I pay by bank check?

  • Please refer to the "Billing page" in order to know more about the means of payment accepted.




  • How do I change my password?

  • Changing your account's password is easy. Click on the following link I forgot my password and enter your email address. You will receive an email with a link, click on it, and you will get to a page where you can enter your new password. Feel free to drop us an email if you need any assistance.

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+33 (0)3 84 45 68 02 or by email