General terms and conditions of sale
Business name : SAS MF CADEAUX
Business name : La Pipe Rit
Manager : MERMET Claire
Head officel : 9 place de l'Abbaye, 39200 Saint Claude, France
Phone : 03 84 45 68 02
E-mail : contact[at]pipe.fr
Homepage : www.pipe.fr
Business hours : 9h30-12h30 and 14h-19h
Siret : 38005755400020
APE/NAF Code : 524Z
General terms and conditions acceptance
The following general terms and conditions determine the contractual relationship between La Pipe Rit and the customer; both parties accept those general terms and conditions without any reserves.
The general terms and conditions prevail upon all other conditions except prerequisite written exemptions.
All the items offered by La Pipe Rit are available in our warehouse, except during accidental out of stock. Our items are handmade with natural raw material; there are always faint differences from one item to another.
Pictures cannot be considered as contractual descriptions of the items currently on sale.
Automatically registered data are considered as proof of the nature, content and date of the order. La Pipe Rit confirm acceptance of the order to the client thought the email address registered on the client profile. The sale is closed when the order confirmation is being sent to the customer.
The client is responsible for providing accurate delivery information. La Pipe Rit cannot be held responsible in case of delivery difficulties due to a lack or due to missing information.
Information (the 27th March 2020) :
Due to the new Colissimo directives, shipping dates change:
- From the 30th March, your order will be shipped the following days: Wednesday, Thursday and Friday.
Thank you for your understanding.
Delivery in mainland France is handled in 48H, in one week for European Union countries and two to three weeks for other countries. For all deliveries outside of mainland France, the client is responsible for paying all taxes, VAT taxes, custom fares, importation taxes and any other taxes that the destination country legislation requires.
Delivery is handled by the French Post under the Collisimo or Fréquence A designation. Delivery is carried out by handing the parcel directly to the recipient, delivery personnel might ask for a signature. If the recipient is absent, the parcel can be handed to an authorized person.
Potential delays shall not give entitlement to damage and interest. Parcel transport is under the client responsibility, La Pipe Rit cannot be held responsible for damages or loss during transportation.
Deliveries toward European Union countries are held by La Poste through the Colissimo service, for a delivery toward non-European union countries are held by international postal services or Chronopost. In case of visible defects, the client has the right to return the items under the conditions below.
Starting from the reception of the order, the client has a 14 days period of withdrawal. In case the customer wants to return one or all the items or and exchange, the items must be returned in mint condition in their original packaging along with all the potential accessories, leaflets and documents to the address below:
9 place de l'Abbaye
39200 St Claude - France
Smoked pipes, used items and personalized items cannot be exchanged or refunded. The return costs are at the client expense. The client will be refunded within 14 days starting from the reception of the returned goods.
Price is in Euros.
The price displayed on the sheet article does not comprehend shipping costs.
The price displayed on the order confirmation sheet is the last price. It includes VAT for France and European Union countries.
These prices include the following element: item price, handling, packaging and conservation, shipping costs and commissiong.
The billed price is the price displayed on the order confirmation submitted by La Pipe Rit. Online billing is possible by credit card only. The online billing procedure is done thanks to our bank securized servers, your details such as the credit card number, expiration date and validation code are immediately sent to our bank servers.
No data are transiting through our own servers. Our bank is Le Crédit Agricole. The order placed by the client is only considered as effective when the bank billing system give their authorisation. If the authorisation is not awarded, the order is cancelled and the client is notified by e-mail automatically.
The present general terms and conditions are liable to French law and the French version is the only authentic text.
Claims or disputes will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to expose his situations. In the case of litigation, the client should first contact La Pipe Rit to try and obtain an amicable solution. Otherwise, the Tribunal de Commerce of Lons le Saunier is only capable, regardless of the location of the delivery and the accepted methods of payment.
In every case the client will benefit from the legal guarantee of protection against hidden faults of an item (Art.1625 of the Code Civil). If the client succeeds in proving the hidden faults, La Pipe Rit must legally repairs all consequences (art. 1641 of code civil; if the client decides to go to the Courts then that must be within a "short period" to count from discovery of the defect.
The client can contact client support from Monday to Saturday:
- Per phone 00 33 (0)3 84 45 68 02
- Per e-mail contact[at]pipe.fr (answer usually within 48h)
In compliance with the French Data Protection Act of 6 January 1978, as amended by the Act of 6 August 2004 on the processing of personal data and the protection of individuals, the user has a right to access, modify, rectify or delete any data concerning him. Moreover, La Pipe Rit refrains from releasing any information on its clients to third parties, whether free of charge or in exchange of payment.
Please consult the legal notice page for more information.
At La Pipe Rit, your e-mail is only used for follow-up order messages. Therefore you are messaged only when your order is validated then when the order is being shipped. You receive our newsletter only if you chose to during the account creation process.
Of course you can unsubscribe at any moment.
This website is not intended to encourage visitor to take smoking up. Smoking harms your health.