Shipping and delivery

Due to the French government's decisions (dated October 28th 2020), our shop "La Pipe Rit" in Saint-Claude will be closed as of Thursday October 29th 2020 evening. However, our online store will still be operational and all orders placed on www.pipeshop-saintclaude.com before 11 a.m. (from Monday to Friday) will still be sent that same day."La Pipe Rit"

Delivery

The French post takes care of the parcels sent in eco mode. These are named Colissimo.

  • For mainland France, the delivery time is 48h in eco mode
  • Delivery in other European countries requires 3 to 5 days.
  • Delivery outside Europe requires from 1 to 2 weeks, depending on the destination country.

Please send us a message if you want to know more about delivery outside France.

Shipping costs

  • For France, shipping costs are 5.5€ or 7€
  • For European Union, shipping costs are 8€
  • For Switzerland, shipping costs are 11.5€
  • For all the other destinations, shipping costs are 22€

When is my parcel shipped?

Your order is placedYour order is shipped
before 11AM, from Monday to Fridayon the same day
after 11AM, from Monday to Thursdaythe following day
from Friday after 11AM to Monday 00AMthe next Monday

All orders placed on a bank holiday, or the day before a bank holiday after 11AM will require one more day for processing.

How to follow my parcel?

We will send you an e-mail as soons as your parcel is shipped.

At any moment, you can track your parcel in your personal space My account, under the "Order history and details" tab. Simply click on this tab and you will see all previous orders and their tracking numbers.

Secure payment

A 100% safe
and secured platform

Quick delivery

Orders are
processed rapidly

23 years of experience

23 years of experience to
advise you

Customer service

Contact us at
+33 (0)3 84 45 68 02 or by email