Return or exchange
I want to return my order/an item, how do we do?
First of all, make sure you pack the item(s) in their original package with all the accessories, leaflets and documents. Then send the parcel to the following address:
La Pipe Rit
9 place de l'Abbaye
39200 St Claude FRANCE
The return shipping costs are on your expense. Refund will be issued within 30 days starting from the reception of the parcel. We only accept returns if the items are in mint condition. Smoked pipe and personalized items are not returnable neither refundable.
We kindly ask you to attach a copy of the invoice or your name along with the order number. The process is faster if you provide all these information.
How long do I have to return an item or my order?
Starting from reception of your order, you have 14 days to make up your mind. Exceptionnally, for all orders shipped in December, you have until the end of December to send the item(s) back. No disappointing present for Christmas!
I want a refund, how do we proceed?
Send us back the items in mint condition. Refound will be processed within 30 days starting from your order reception.
- If you payed per credit card, the refund will be issued on the same card.
- Per bank check if you payed per bank check.
Are exchanges possible?
You can exhange the item(s) you don't want within 14 days after the reception of your order. In December you have until the end of the month to do so. All items you want to exchange must be in mint condition along with their original package and accessories.
How to proceed for an exchange?
Send us back the item(s) you no longer want and tell us what you are interrested in. If the price of the new item is higher than the price of the returned item, you just have to pay the price difference. Otherwise we refund the price difference.
You can pay the difference per Credit card over the phone by calling 00 3 84 45 68 02 or send us a bank check at the following address: La Pipe Rit, 9 place de l'abbaye, 39200 St Claude FRANCE.
The exchanged item(s) are being send upon payment of the price difference.